IT Support
Remote and On-site Help desk

Seamless technical support: your team works efficiently, without interruptions

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From solving day-to-day IT issues to tackling the more complex technical aspects, we keep your operations running efficiently and securely.

Why outsource IT support from Unity Solutions

  • Service available 24/7/365
  • The Unity Solutions team is available to answer your questions and solve any technical problems. Flexible service levels depending on your requirements.
  • Guaranteed SLAs
  • Response times are constantly monitored to ensure we stay within agreed timeframes.
  • Help Desk via email, phone, online and on premise
  • Remote support solves most cases, but is successfully complemented by on-site support wherever an IT engineer is physically required.
  • Customized user support
  • We tailor our resolution suggestions to the IT expertise level of your people, from beginners to experienced users.
  • Workstation support
  • Equipment inventory, installation, diagnostics. If needed, we provide replacement laptops while problematic equipment is in service.
  • Onboarding/offboarding employees
  • We take care of everything involved in on-boarding or off-boarding an employee, IT-wise: procurement, laptop or desktop configuration, secure system access, creation of email addresses, equipment check-in/check-out processes.

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  • Proactive solutions
  • We don't just react, we automatically analyze support tickets and identify the root causes of problems, in many cases even before they are reported by users.
  • We're Proactive!

Save time and increase business productivity with IT support services from Unity Solutions

Remote IT Support (Remote Help Desk)

  • Login and tracking of requests in our ticketing platform for maximum efficiency
  • Prompt and competent resolution
  • Rapid escalation to Level 2 and 3
  • Maximum cost efficiency
  • Resolutions provided by email, phone, online

On-site IT support (On-premise Help Desk)

  • Complex network or hardware issues
  • One-off interventions with Level 2 and 3 support
  • Permanent on-site staff option
  • Flexible contracts depending on number of sites, location, etc.
  • Maximum efficiency in solving complex problems
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  • Ticketing platform dedicated to the Help Desk service
  • We offer a quality IT support service through structured assistance. Simplified and transparent communication through real-time customer access to the platform, both for end-user logging of requests and for monitoring and reporting.

Client Help Desk Login:

Login
  • Accessible to users with active accounts. To request an account, please send an email to:
suport@unity-solutions.ro

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  • On-demand IT support or full outsourcing
  • We offer standalone IT support, bundled with any other Unity Solutions services, or full outsourcing (outsourced IT department).
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Certifications and standards

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„Unity helps us 100%. There's such support, such reassurance; you know someone is helping you in that timeframe. They are extremely responsive, and very efficient.”

CFO, automotive company

200 employees

Leading companies trust Unity Solutions

DB_Square_
bnpparibas
sanador
alpha bank
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Choose to work with a professional team

Leave IT to us. Technical support, IT infrastructure, consulting.

Contact us

(+40)21 589 1182

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